Thank you for purchasing goods from NATHAN DOUGLAS GEORGE JOHNSON. As a local New Zealand online retailer based in Rotorua, we specialize in fashionable bags of multiple styles. We stick to standardized order handling and shockproof packaging standards to guarantee intact product condition and stable logistics delivery.
Logistics shipping fees are calculated based on parcel volume, weight and delivery destination. All shipping expenses will be previewed and confirmed on the checkout page before customers settle payments.
All bag orders adopt standard cross-border shipping, with an estimated delivery time of 15 business days, which shall be subject to actual logistics operation status.
The announced delivery period is only a reference value. Actual delivery progress may fluctuate due to logistics congestion, customs inspection efficiency, adverse weather, regional transportation restrictions and public holidays.
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@followergear.shop. Please note that returns will need to be sent to the following address: 164 Malfroy Road, Rotorua, BOP 3015, New Zealand.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@followergear.shop.
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